INFO

Item availability

The item availability is listed in the product details page. All colors and sizes available will be shown and available to add to the shopping bag. Colors and sizes that are unavailable will be grayed out. Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

Do you have sizing information?

We try to include as much accurate sizing information for each product as possible. We have also added a size charts link to every product in the product detail page. Reference the size charts to help determine your size when ordering. Because sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email or phone.

Which Payment Methods do you accept?

We accept PayPal and the following credit cards: Visa, Master Card, and American Express.

How can I track my order?

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging in to your account page. Once you login to your account using your email address and password, you will be able to view your €œOrder History€ and view past orders and current orders that you have placed.

When will my order will shipped?

Orders placed Monday-Friday before 3PM GMT will be processed the same day, excluding holidays, and usually ship within 1 business day pending availability and credit verification. All orders placed after 3PM GMT will begin processing the next business day. Orders placed on Friday after 3PM GMT will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

How do I return or exchange an item?

If you wish to return any orders please contact us via email rokokobrand@gmail.com or our contact form to give us notice of the return or exchange, then return the unwanted items for exchange or refund to our returns address as listed below. Refunds and exchanges must be raised within 14 days of receiving your order, any returns or exchanges raised after this cut off point are void. All returned items must be original condition, unworn, unwashed, complete with original tags/packaging.

The customer is responsible for the cost of returning the goods back to our warehouse, we do not offer a returns service, nor do we reimburse for the cost of return shipping. Please note that the responsibility for returning items falls upon our customers so please ensure that your package is tracked and signed for. For International returns "RETURNED GOODS" must be marked on the outer packaging of your package to avoid custom charges. We are not responsible for any customs charges.

RETURNS ADDRESS

ROKOKO RETURNS
UNIT 24 HILL LANE CLOSE
LEICESTER
LE67 9PY
UK